Basic information

Basic description of Domain and Hosting

Basic description of domain and hosting In order to create a functioning website that you can look at in your Internet browser, you need to have a purchased domain and hosting. A domain alone is not enough because it only acts as an address pointing to a repository. After you enter the domain in the address bar of your Internet browser, if it is set up correctly, you will be redirected to the repository from where the web presentation is loaded. Hosting then acts as a storage and computer,...

I lost my login credentials (customer center, FTP, e-mail, etc.)

We do not archive login credentials data for security reasons, it is not possible to view or resend it them. In case you do not remember an account password or password to some other service, you need to set a new password. - Customer center (#passCC) - Email account (#passMail) - Hosting (FTP) (#passFTP) - Database (MySQL, MSSQL) (#passDB) Customer center You can generate login credentials to your Customer account by requesting a new password through Request to send new...

Terminology

Anti Spam Anti spam is a combination of several sub-measures that can eliminate the majority of unsolicited messages in your mail when properly configured. Antispam runs on the server side, but most modern e-mail clients also have this feature. View related articles (https://faq.active24.com/eng/search?q=Antispam) CMS Content Management System. A system for managing site content through an on-line administration interface. Active24 offers custom editing system My New Web and eZ Pub...

Authorized request - the best way to contact us

By Authorized request you can order, cancel or change the configuration of your services. This is a message safely and directly send from the Cu (https://faq.active24.com/cz/085473-Zákaznické-centrum)stomer center (http://customer.active24.com) to the communication system of our customer services. If you send a message this way we can be 100% sure that we are communicating with the person authorized to ask for changes, and we will immediately act. The option to write and send an Authorized r...

Customer center

The Customer center can be found at the address customer.active24.com (https://centrum.active24.cz/). It is a complex administration tool, containing information about ordered services, customer information, payments, and servers. Username and password is assigned directly after the registration of a customer account. Login information is sent only by e-mail directly after the registration form (https://www.active24.cz/en/registration/) is completed. Be careful to keep this data- it is required...

Change of customer or payer

Change of customer or payer in business account is made only in customer database of Active24 company. During transfer of domain between customer accounts changes on WHOIS are not made. Payer of service receive all information for payment and are written on invoice. Payer don't have rights to terminate services or edit its parameters. Change can be initiated by current or future customer in Customer center (https://faq.active24.com/cz/085473-Z%C3%A1kaznick%C3%A9-centrum). Users of both account...

Downloads - forms, plugins

Change forms: In case, that on central register (WHOIS) is not at your domain a working e-mail contact, it is possible to ask for a change by the right paper form. Send it to us on address of Active24, which is written at the bottom of the form. Change at customer account: With forms we need a scan of your ID card, or someone who is responsible for company: - Request for change of contact e-mail at customer account: Download ENG (http://1408090167.rsc.cdn77.org/download/forms/for...

active24status.com - information about status of system and services

Website http://active24status.com/ (http://active24status.com) are communication channel during crisis of ACTIVE 24 s.r.o, where our clients can find out information about: a) unplanned outages, which can't be due to their nature/extent told to customers by standard communication channels. It is meant for outages, which could make unavailable or dramatically reduce the standard communication channels or they can not be effectively used. b) planned maintenance of our systems, where it is assume...