The Customer center can be found at the address customer.active24.com. It is a complex administration tool, containing information about ordered services, customer information, payments, and servers.
Username and password is assigned directly after the registration of a customer account. Login information is sent only by e-mail directly after the registration form is completed. Be careful to keep this data- it is required for updating contact information in the customer database and for the authorization of all change requests.
Username and password to the control panel can't be used as a login for FTP access.
TIP: If you don't know your login information, but you have access to the contact mailbox, you can send yourself a new one. If you don't have access to the contact mailbox, it's necessary to ask for a new password by signed form.
In Control panel you can see:
- overview of ordered services (domain, virtual server, dedicated servers)
- overview of invoiced services (information about state of payment, option to download document in PDF format, overview of reminders)
- option to resend reminders for payment, on-line payment of invoice
- information about customer and billing data
- option to update billing/contact data
- information about upcoming news
- option to manage mailboxes
- current traffic information about services
Virtual servers:
- information about parameters of virtual servers
- information about outages
- setting error pages
- change of password to FTP account
- statistics of access AWStats and Webalizer
- periodic start of scripts - cron
- overview of MySQL databases, password change, allow remote access from your own IP address, option to backup data
- editing of .htaccess file
Domains:
- information about state of ordered domains
- current information about the domain - an extract from the Whois database
- information about DNS records settings
- editing of DNS records
- activation of free services (Mail forward, Web forward, Superpage)
Dedicated servers:
- information about hardware and activated services
- detail statistics of traffic, information about outages