Basic information


Authorized request - the best way to contact us

By Authorized request you can order, cancel or change the configuration of your services. This is a message safely and directly send from the Control panel (https://faq.active24.com/cz/085473-Zákaznické-centrum) to the communication system of our customer services. If you send a message this way we ...

Customer center

Control panel can be found at the address https://customer.active24.com/ (https://centrum.active24.cz/). It is a complex administration tool, containing information about ordered services, customer information, payments, and servers. User name and password is assigned directly after the registratio...

Change of customer or payer

Change of customer or payer in business account is made only in customer database of Active24 company. During transfer of domain between customer accounts changes on WHOIS are not made. Payer of service recieve all information for payment and are written on invoice. Payer don't have rights to termi...

Downloads - forms, plugins

**Change forms:** In case, that on central register (WHOIS) is not at your domain a working e-mail contact, it is possible to ask for a change by the right paper form. Send it to us on address of Active24, which is written at the bottom of the form. **Change at customer account:** With for...

active24status.com - information about status of system and services

Website http://active24status.com/ (http://active24status.com) are communication channel during crisis of ACTIVE 24 s.r.o, where our clients can find out information about: a) unplanned outages, which can't be due to their nature/extent told to customers by standard communication channels. It is me...