E-mail services

How to manage newsletters

If you distribute bulk email, we recommend using the DKIM technology (https://faq.active24.com/cz/646918-Nastaven%C3%AD-DNS-z%C3%A1znam%C5%AF-a-port%C5%AF-pro-emaily) that verifies domain of the sender. Some email servers do not deliver bulk email at all unless they have DKIM signature. To prevent domain abuse for sending spam from other servers, we recommend setting up SPF record (https://faq.active24.com/cz/646918-Nastaven%C3%AD-DNS-z%C3%A1znam%C5%AF-a-port%C5%AF-pro-emaily) for DNS domains,...

Common e-mail problems (Quota exceeded, Greylisting)

- Quota Exceeded (#quota) - Grey listing - email is received with a delay (#greylist) Quota Exceeded When sending an email via our outgoing email servers, you may receive an error message: Recipient address rejected: Policy Rejection - Quota Exceeded. A limited number of emails can be sent to our outgoing email server in an hour, an error message informs you that this limit has been exceeded. In order for the mail to be sent, you must either wait one hour or set up the outgo...

DNS records and ports settings for e-mail

If you are not using our nameservers, the automatic settings on domain can't be started. Please ask your DNS provider to make these changes: DNS settings on domain: MX records are the same for e-mail service Start and for Active24 E-mail. MX records: mx1.active24.com. (priority 10) mx2.active24.com. (priority 20) DKIM key (TXT record) - domain signature of send e-mails. TXT record: Name: a24._domainkey Text: v=DKIM1; t=s; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDW6fYb2EdwHUM...

Settings of client with calendar and contacts synchronization (Outlook, Apple mail)

ACTIVE 24 E-mail is intelligent solution for your e-mails. It will offer enough space for your messages and for sharing of contacts, calendars or documents. Setting ports. More information (https://www.active24.co.uk/products/email/). - MS Outlook - Outlook Sync (#outsync) - Apple Mac Mail MS Outlook - Outlook Sync For full synchronization of calendars and contacts between Active24 E-mails and MS Outlook it's necessary to install Outlook Sync (Download (https://email01.active...

POP and IMAP - email client settings (Outlook, Thunderbird, Apple..)

POP3 and IMAP are standardized internet protocols used by e-mail clients to download e-mails from an e-mail server. They both do this in a slightly different way, in that neither use the synchronization of contacts and calendars. What e-mail services use for the synchronization of data can be found in this article Settings of client with calendar and contacts synchronization (https://faq.active24.com/eng/414051-Settings-of-client-with-calendar-and-contacts-synchronization-Outlook-Apple-mail). ...

Email migration wizard

Thanks to migration wizard we can transfer the old mailboxes including their data on new e-mail solution, where even the password for mailbox is not changed. NOTE: Contact, spam folders or bin is not migrated. Also the inner settings of mailbox is not migrated (rules,blacklist,forwarding etc.). In case you ordered service ACTIVE 24 E-mail on domain, where is active service Start mail, new mailboxes are not created. These services can't be used concurrently, that is why it's necessary to fini...