If you are not using our nameservers, the automatic settings on domain can't be started. Please ask your DNS provider to make these changes:
DNS settings on domain:
MX records are the same for e-mail service Start and for Active24 E-mail.
MX records: mx1.active24.com. (priority 10,TTL 3600) mx2.active24.com. (priority 20,TTL 3600)
DKIM key (TXT record) - domain signature of send e-mails.
TXT record: Name: a24._domainkey TTL: 3600 Text:
SPF record (TXT record) - rules of send e-mail
TXT record: Name: @ (only domain) TTL: 3600 Text: v=spf1 include:spf.active24.com ~all
CNAME and SRV records are used only for PLUS mailboxes in Active24 E-mail service. They are not needed for START emails.
CNAME record: Name: autodiscover TTL: 3600 Alias: email-ad.active24.com.
SRV record: Name: _autodiscover._tcp TTL: 3600 Priority: 0 Value: 0 Port: 443 Destination: email-ad.active24.com
Servers and ports settings in e-mail clients:
For Start and Active24 E-mail solutions these settings of e-mail clients are used.
Incoming server: email.active24.com Outgoing server: email.active24.com
Email connections to servers work only with encrypted connection.
Encrypted connection: POP3: port 995, encrypted SSL/TLS IMAP: port 993, encrypted SSL/TLS SMTP: port 587, encryption STARTTLS or port 465, encryption SSL/TLS
Our e-mail servers work only through an encrypted connection. For outgoing e-mail there is a limit of 100 messages per hour. One message can contain max 50 MB attachment.